I knew my Ping's warranty was going to expire in February - but with a family vacation on the horizon and a busy season overall, I put off the decision until March.
I don't know about you - but when it comes to choosing a life-sustaining, ridiculously expensive device, I research extensively and am deeply loyal to the companies that I choose to partner with. After all, I am relying on their product to trudge through this mess with me 24/7.
I had done my due diligence in researching what was on the market and what was available to me, and I had made a decision that I was totally confident in. But when the rep from Animas called to follow up on my expired warranty, there was a pit in my stomach.
"Hi," super cheery rep said, "I just called to follow up on your pump warranty. I see that it's expired, and wondered if we could answer any questions you have or get a new one shipped out to you."
"Well, oh gosh, I dunno how to say this. It's just that, IthinkIamgoingwiththeTandem."
"Oh, . . ."
I felt like we were breaking up. The apologies and rationalizations began pouring out.
"Four years ago I chose the Ping because you were the clear leader as far as innovation went - and I have even still recommended it to a friend who is newly diagnosed. I love the Ping, but I don't use the features - like the waterproof and the remote as much as I am looking forward to having the IOB on the home screen. I mean they have a 30 day trial - so I am just going to try it out." I really felt like I should say - 'it's not you, it's me'.
"Did you know we are coming out with the Vibe and we are currently working on an upgrade program."
"Yeah, I saw that the battery life would be about 3 weeks - and I kinda like having a receiver that I can sit on my desk or music stand".
I asked a few more questions and she told me that if I had any recommendations to please let them know.
And just like that - our relationship was over.
But when that Tandem box arrived at work I knew I had made the right decision. In fact I had to move it to a coworker's cubicle so I would stop looking at it.
Here's to a new relationship with a new partner in crime.